VANTRIPPER CAMPER VAN RENTAL FAQs’ 2018

WHAT IS INCLUDED IN THE VAN HIRE?
With each van hire there is…
The camper van, Kitchen equipment (single ring gas cooker, 1 gas bottle, 15L clean water tank, 15L grey water tank, crockery and cutlery, pots and pans), webasto cool box, outside tables and chairs, fully comprehensive insurance for the driver(s) named on the Rental contract, the Kilometres allowance, Breakdown cover, insurance coverage will depend  on the insurance package choose by the hire. all vans also have a CD player with iPod jack.

IS BEDDING INCLUDED?
Bedding is an optional extra that MUST be ordered in advance for a 30€ fee.

WHAT TYPE OF FUEL DO THE VANS USE?
All VanTripper campers use diesel (gasoil).

WHAT TRANSMISSION ARE THE VANS?
All of our vans have manual transmission.

ARE THERE ANY AGE RESTRICTIONS TO RENT A VANTRIPPER VAN?
The only restriction we have is that you must have held a valid driving license for at least 24 months.

DO I HAVE TO PAY A DEPOSIT TO BOOK?
Yes to confirm your reservation VanTripper require a 50% deposit, the outstanding balance must be paid at the VanTripper depot before your rental begins.

DO I HAVE TO LEAVE A DEPOSIT FOR THE CAMPER VAN?
Yes we take an imprint of your credit card, and a  security deposit to cover insurance excess, cleaning deposit, and guarantee. The security deposit is based on the insurance package you choose: Rookie, Seasoned. Pro.

IS INSURANCE INCLUDED IN THE PRICE OF RENTAL?
Yes our vans have fully comprehensive insurance for the driver(s) named on the Rental contract.

WHAT TIME CAN I COLLECT MY CAMPER VAN ON THE FIRST DAY?
Normally rentals start from16.00, however if we have the van ready early there is no extra charge (no early check-ins are guaranteed).

WHAT TIME DO I HAVE TO BRING THE VAN BACK ON THE LAST DAY OF RENTAL?
All vans must be back by 11.00 on the last day of rental (unless arranged and confirmed in writing by us in advance). There is a 40€ per hour charge for late returns.

DO I HAVE TO CLEAN THE CAMPER BEFORE I RETURN IT?
Yes the camper must be in a reasonable state of cleanliness when you return it, if not a cleaning fee will be deducted from your  security deposit.

WHERE SHOULD I CAMP OVERNIGHT?
This changes from place to place, there are designated campsites and affordable camper vans parking areas all along the coast. If you choose to park outside of these places you do so at your own risk!

ARE THERE ANY RESTRICTIONS ON WHAT COUNTRY I CAN VISIT?
You are insured to travel to all EU countries (and Switzerland), Morocco is not covered by our insurance.

WHAT DO I NEED TO BRING WITH ME?
When you come to collect your VanTripper van please make sure the driver is present and that they have a valid passport  for each driver named on the Rental contract as well as a valid driving license (photocopies of documents will not be accepted).  Your driving licence must be at your current address. If not, then in addition to this we require 2 alternative proofs of identification i.e.: a utility bill and bank statement dated no more than 60 days old which has your name and current address listed. Also please bring  cash/card to pay the outstanding balance, and security deposit.

HOW DO I GET TO AND FROM VANTRIPPER DEPOT?
You can use public transport to get to our depot in Moliets. Our nearest airports are Biarritz and Bordeaux, the nearest train station in Dax. We also recommend www.westcoasttransfers.com for private and shared transfer options.

CAN I LEAVE MY CAR AT THE DEPOT?
Yes you can leave your car at our depot for a 25€ fee.

HOW LONG DOES THE CHECK IN PROCEDURE TAKE?
Please allow 1 hour in order to complete all paperwork and demonstrate the vehicle to you.

 

Please contact us if you can’t find the answers you need.

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