Our aim is to consistently deliver a high quality hire service to all of our customers. You naturally want your campervan to be ready, complete and clean when you collect it from us. The next hirer expects and deserves exactly the same standard. By reading, understanding and complying with these Terms & Conditions, you can minimise distress if unforeseen events occur and show consideration for the next hirer.These terms & conditions apply to all hires of VanTripper SARL vehicles and as such must be signed prior to hire.
Hire – Period
The period for which you request to hire the Vehicle, as shown by the booking form, including any extension to that period by reason of delayed return of the Vehicle (whether by agreement or not);
The VW campervan hired to you under this agreement and specified in the booking confirmation, a copy of which is attached (or any replacement for it that becomes necessary during the Hire Period).
The person or persons signing this agreement as hirer of the Vehicle, who completed the original booking form, or on whose behalf it was completed by another (and “your” and “yours” are to be interpreted accordingly).
There is a 500€ security deposit to be paid with us as-well as an ʻimprint of a valid Credit Card, before the start of the Hire Period for the purposes set out below.
We will refund the Security Deposit on safe return of the Vehicle and all the equipment hired out with it, as long as it is in the condition in which it left our premises. You must pay this to cover the possibility of negligent damage to the Vehicle or the fixtures and fittings in it or to equipment included in the hire. The Vehicle will have a full tank of fuel at the start of the Hire Period, and must be returned with a full tank of fuel at the end, if it is not we will charge you for the cost of fuel and there will be an additional charge to cover our costs of refuelling. We shall refund your Security Deposit at the end of the Hire Period (less the cost of repairing any damage, replacing any damaged or lost fixtures, fittings or equipment, refuelling costs, cleaning charges, or missing items, by cheque or by credit to your credit/debit card as appropriate. If there is an insurance claim, we reserve the right to retain the Security Deposit for as long a period as is necessary to calculate what we must deduct from the deposit so that we are fully compensated. Where we incur costs that we set against the Security Deposit, we will provide you with an itemised invoice detailing those costs. We shall keep an ʻimprintʼ of your credit card for 2 weeks after the Hire to cover any driving penalties incurred during the Hire, we reserve the right to debit the cost of all penalties incurred by you as well as any expenses that we incur. The hirer accepts that VanTripper SARL decision as to whether the Vehicle is returned in the same condition is final.
We hire the Vehicle to you subject to this Agreement (comprising the booking form, these terms and conditions, the policy or policies of insurance covering the Vehicle and equipment of ours that you also hire, our invoice and any other documents relating to or containing details of, the Vehicle and/or Hire Period and/or pricing) By signing a copy of these terms and conditions you confirm that you will strictly comply with the terms of the Agreement between us. You must not transfer, assign or sublet the benefit to you of this Agreement, or claim in any circumstance to own the Vehicle or to have rights over it beyond those conferred by this Agreement. We may transfer or assign the benefit of this Agreement to a third party, but only if we ensure that the third party is bound by and will honour its terms. We permit you to use the Vehicle only upon the terms and conditions of this Agreement.
After an initial enquiry by you the renter, we will check details and availability and send a booking with a non refundable ʻbooking depositʼ via our banks secure link or cheque of 50% of the total rental cost. On receipt of the booking deposit we shall confirm your booking via a confirmation e-mail, at the same time you receive our confirmation this contract comes into effect. The balance of the hire charged must be paid at the VanTripper depot before the hire begins (cheques will not be accepted on the day of pick up, to pay the balance by cheque you must post it to VanTripper at least 1 week before the hire begins). Security deposit must be paid (in cash or by credit/debit card) again before the hire begins. Cheques are not acceptable for bookings on short notice. We reserve the right to refuse or to terminate any hire in our absolute discretion. We will make every effort to accommodate amendments to booking dates. However this may not always be possible.
If you cancel once we have confirmed your booking reservation, as long as you do it more than 21 days before the start of The Hire Period, we will keep the booking deposit, and you will owe us nothing more. If you cancel within 21 days of the start of the Hire Period, you will owe us 50% of the total hire charge (“cancellation fee”) as well as forfeiting the booking deposit). If you cancel after the hire period has commenced we will forfeit the total hire charge.
The charges stated on our invoice cover your use of the Vehicle during the Hire Period, and include basic rental charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at rates prevailing at the date of our invoice. Additional charges may arise from your use of the Vehicle during the Hire Period, and may include matters noted above, a late return charge, an additional driver charge, an extra cleaning charge, and any road tolls or fines for charges arising from traffic or parking offences during the Hire Period. All charges are subject to final calculation after the end of the Hire Period.
In some cases we shall incur additional charges, for example if the drivers to be insured have road traffic convictions. We shall pass these charges on to you. If you fail to provide us with full and accurate information, your insurance may be invalid. In this case you will be liable for all losses howsoever sustained during the Hire Period, including claims by third parties. Only two (2) drivers in total can be insured for any one Vehicle. The Vehicle has comprehensive insurance for the first and any other named drivers. Insurance is only for the Vehicle and for any equipment that belongs to the Vehicle. You are advised to take out your own personal effects and travel insurance. We are not responsible for any damage in connection with any accident or breakdown or for any loss from the Vehicle during the Hire Period. You must report any incidents involving damage caused to or by the Vehicle to us during the Hire Period, or at the latest on return of the Vehicle; otherwise the insurance may be invalidated, and you will be personally liable for all costs. If any third party suffers death, personal injury or damage to property caused by use of the Vehicle that involves a breach by you, or any authorised driver, of any of the terms and conditions of this Agreement, or the terms of our insurance policy, you agree to indemnify us, if we have to compensate: (a) the insurers for any payment they make to a third party on your behalf; and/or (b) any third party. Our insurance policy protects us and you (authorised drivers) against legal claims from any other person or death or personal injury or damage to any personʼs property caused by use of the Vehicle on the road, provided you report the incident to us and you are not in breach of these terms and conditions and those of our insurers.
If the Vehicle is driven off road, on unsurfaced roads, without due care and attention, negligently, or where the driver is under the influence of alcohol or other drugs you will not be covered for any damage to the Vehicle and may be liable for the full cost.
If an insurance claim is made you are responsible for a 500€ excess, which is due in respect of each and every incident, and includes loss or damage to equipment, fixtures and fittings, or to third party property. The excess payable by you may increase if you are under 23 or over 70, have driving offences or criminal convictions. We will inform you before the hire period commences if the excess increases.
You must have held a full driving licence for at least 3 years. We take your declaration of good health to mean that you have no mental or physical disabilities that would interfere with your ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition we take it as meaning that you are taking no drugs likely to affect your driving. We require the driving licence numbers and other identification information for all those who intend to drive, when you make your booking. We must see driving licences (photo card and paper counterpart, unless “old-style”) and passports for you and all named drivers before you will be able to drive the Vehicle away. You agree that only pre-authorised and pre-identified people will drive the Vehicle.
We will supply the Vehicle to you in good overall and operating condition, complete with all necessary documents, parts and accessories, and adequately insured. We will check the condition of the Vehicle in your presence at the start of the Hire Period and on return of the Vehicle. We shall provide a record showing agreed defects.
Collection and Return
When you arrive to collect the Vehicle, please ensure you allow at least 1/2 an hour for us to show you around it. We shall also need to complete the paperwork within that time, and you will need to transfer your luggage into the van. Please return the van by the agreed time, or you will inconvenience others. Please allow sufficient time to get back to our premises so that you do not over-drive the Vehicle trying to get back in a hurry. If you return the Vehicle outside normal business hours, you must comply with our out-of-hours return instructions. You remain fully responsible for the Vehicle until we re-open for business. If you fail to comply with these instructions, you remain responsible for the Vehicle until we are able to access it. If at any time we have agreed that you may return the Vehicle to a place other than our premises, or if we have agreed to collect it, you remain fully responsible for the Vehicle until we have collected it.
On return of the Vehicle to our premises, we will carry out a vehicle inspection and an inventory check. Please allow 1 hour for unloading the vehicle, our inspection and sign off.
Pickups / Drop offs
Airport, bus, train pick up and drop off can be arranged but may be charged for, but must be arranged prior to hire period.
If a Vehicle is returned to our premises later than the agreed time, without our prior agreement, you must pay 30€ per hour or part as liquidated damages. You will also be affecting the holiday of the next person to hire the Vehicle. Should the late return of the Vehicle make us liable for costs greater than the total payable at this hourly rate, the excess is a debt due to us from you. Charges and costs for late return will be deducted from, but not limited to, your Security Deposit. By signing this Agreement you accept our right to make such deductions. No refund is given for early return of the Vehicle.
You must pay an additional charge, if the Vehicle requires more than our standard cleaning on its return to restore it to its pre-rental condition, allowing for fair wear and tear.
Occupying the Vehicle
You must inform us on the booking form, or subsequently in writing, of the names and ages of all the people who will occupy the Vehicle during your stay. Failure to do so is a breach of these Terms and Conditions and may invalidate the insurance.
Health and Safety
You must follow the health and safety guidelines when operating the Vehicle and its appliances, and using any equipment in the Vehicle or awning. The instructions for using the van and its accessories, including the health and safety guidelines, will be given to you verbally, and found in the glovebox of the vehicle.
Seat Belts, Booster and Baby Seats
You must carry only as many passengers as there are seat belts in the van. You are legally responsible for obtaining and using a child or baby seat.
Dos and Don’ts
You agree that you will not : carry more passengers than the seating capacity of the Vehicle, , allow it to be overloaded, or loaded insecurely; use the Vehicle to carry passengers or goods for hire or reward; tow or push any vehicle, trailer or other object; drive off road (this includes driving on beaches), on un-surfaced roads or on roads unsuitable for the Vehicle (apart from within recognised camp sites); carry any object or any substance which, because of its condition or smell may harm the Vehicle and/or delay our ability to rent the Vehicle again; take part in any race, rally, test or other contest; drive or park in contravention of any traffic or other regulations; use the Vehicle for any illegal purpose; use the Vehicle for sub-renting; drive, or be driven, in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas; undertake driving training activity.
Extent of travel
The insurance included with the campervan hire does not enable travel outside of mainland Europe. If travelling to other countries, please inform us of exactly each country you will be visiting. We will need to inform our insurer. Some Eastern European countries and Morrocco will not be covered by Insurance and Breakdown cover.
The fuel tank will be full on collection, and must be returned to us full. An administration charge of 20€, plus the cost of the missing fuel will be deducted from your Security Deposit if the Vehicle is returned with the tank less than full. The Vehicleʼs fuel system is diesel. In the event that the incorrect type of fuel is used, the hirer will be liable for all costs to reinstate the vehicle to full operational use.
Gas is provided for the cooker. There is an onboard leisure battery that charges when you drive. This has a plug socket that enables you to charge mobile phones and laptops. Instructions will be supplied on pick up. A full gas cylinders will be supplied at start of hire. The cost of refills thereafter will be the responsibility of the hirer and on return of the vehicle at least one should be full.
Maintenance / Suggestions for an enjoyable ride
Keep the speed down – If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be due to such things as working the engine too hard, or filling with petrol. This list is not exhaustive. You must check the oil, water and other gauges beyond 500 kilometers, refilling as necessary. Your invoice will show the Kms on your Vehicle on the day of collection. If you cause damage to the engine through driving too fast (over 90KPH) over too long a period of time, and ignoring the warning lights, you will be liable for any repairs required or even for the cost of a replacement engine. It is the hirer’s responsibility to monitor the oil and coolant levels.
It is illegal to smoke inside the Vehicle or awnings. You will be liable for any damage caused to either, or their contents, through smoking.
If keys are lost or damaged, you are liable for the reasonable costs of and relating to obtaining replacements and further costs if this leads to the theft of the Vehicle.
During the Hire Period we can store your car for you at a charge of 7€ per day. We cannot accept responsibility for the loss of, or damage to, your vehicle or its contents, however caused.
Extent of your authority
You are authorised to drive the Vehicle on the conditions in this Agreement and must, at all times, use the Vehicle in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach. You may additionally lose the benefit of any waivers or insurance selected by you. We reserve the right to take back the Vehicle at any time, and at your expense, if you are in breach of this Agreement. You must look after the Vehicle; make sure it is locked, secure and parked in a safe place when not in use. You must remove and keep in a safe place any removable radio and/or radio/CD face plate when the Vehicle is unoccupied. You must use seat belts, child seats and other child restraints as appropriate.
Whilst the vehicle is in your care, you are responsible for ensuring that all reasonable precautions are taken against damage to, or theft of or from the vehicle. When you leave the vehicle, ensure all windows and rooflights are closed, doors are locked and you have the keys. Do not give the keys to anyone else or permit unauthorised persons to drive the vehicle. Do not leave valuables on display, or leave the vehicle in a vulnerable position, such as on a junction or street corner, poorly lit or unsuitable areas. Taking these basic precautions will help reduce the risk of unwelcome attention and the distress this can cause.
Loss or Damage
You will be liable for all losses and costs we incur in the event of loss, damage to, or theft of the Vehicle, or any parts or accessories, while in your possession, whether this damage, loss or theft involves deception of, or on the part of you or a third party, or as a result of the keys remaining in the Vehicle whilst it is unoccupied, or was caused intentionally by you or your party. Your liability may include the cost of repairs, loss in value of the Vehicle, loss of rental income, towing and storage charges and an administration charge, which covers our costs for handling any claim arising from damage caused to the Vehicle, unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess, if the loss or damage is directly due to our negligence or breach of this rental agreement. You will be liable for the loss or damage to any in-car entertainment equipment – cover for these items (e.g. the CD player) is not provided by our insurers.
If you have any difficulties please report these immediately to us.
In the event of breakdown, recovery or repair services will be provided. You must make sure you call the correct breakdown service (all the information is in the glovebox of every vehicle). Otherwise you will be liable for costs we incur. We must pre-authorise all repair costs. We may offer a replacement van, but this will be subject to availability. We cannot accept liability for any costs arising from accident, breakdown or any other cause, e.g., replacement vehicle costs, travel, or accommodation etc. Our liability only extends either to replacing your Vehicle with a similar one, or refunding your hire charge for any days for which you lose the total use of the Vehicle. You will need to return to our premises, at your own cost, but preferably with the Roadside Recovery Service returning your original Vehicle, to collect a replacement van, if one is available. If you have broken down, you must remain at a safe distance from the Vehicle until the Roadside Recovery Service arrives. You must not abandon the Vehicle at the roadside, if you wish to continue your journey with another form of transport. You must hand over the keys to the Roadside Recovery Service.
Habitation Equipment or Accessory Breakdown
Breakdown of an item of on-board equipment does not render the vehicle unusable or necessitate in the curtailment of your holiday. In the first instance, please contact us so that we may establish whether the problem can be resolved during the hire period. This may mean a visit to a VW dealership or repair centre. Reasonable agreed costs up to the value of 50€ including TVA, supported by a TVA receipt, will be reimbursed. Please do not attempt DIY repairs. Parts for VW campervans are expensive and for the most part are not “off the shelf”. If the Vehicle sustains damage at any time during your hire, please inform us straightaway. If we know about it we can start to make arrangements for repair before the Vehicle returns, rather than having no time to effect repairs prior to the next hire, potentially leaving us in a position of having to cancel or compensate another customerʼs holiday. Wilful damage, neglect of care or accidental damage which is not part of a road accident (eg a tin falling out of a cupboard and puncturing a table or worktop), is not covered by insurance.
Accidents, theft and vandalism
You must, where possible, report any traffic accident involving the Vehicle to the police (and to us) immediately, and report loss, damage or theft involving the Vehicle to the police (and to us) within 48 hours of, or of discovery of the incident.
You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding fines) which are incurred during the Hire Period. Any parking tickets in mainland Europe are placed on the car to notify the driver, you should pay these during your holiday to minimise charges. Any tickets which are ignored and we later receive through in the post will incur an added 50€ administration fee for the payment. Any charges notified to us after we have released, or to a greater sum than, the Security Deposit will be immediately invoiced to you, and we require payment within 14 days. You are liable for any losses or damage caused by you and/or your party, and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or your or their property. You are fully responsible for damage caused by failure to assess the height of the Vehicle and striking overhead or overhanging objects. You will also indemnify us against any liability, caused by damage to overhead or overhanging objects and resultant damage to third parties and their property. You must use the Vehicle and its contents responsibly, and comply with our instructions and health and safety guidelines. Where no instructions or advice or guidelines are given, we expect you to apply common sense.
Breaches of these Terms and Conditions
If you commit a breach of this Agreement we have the right to terminate your booking; if you are already in the Vehicle, we may require you to vacate it immediately. A breach of this Agreement includes, without limitation, failure to comply with our instructions (about how to use the van), or health and safety advice, or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon the Vehicle, or people or property in the vicinity. If you commit a breach of this Agreement, no part of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the Vehicle to our place of business.
We are not liable to you, or any authorised driver or passenger, for loss of or damage to property left in the Vehicle either during or after the Hire Period, unless such loss or damage results from our negligence or our breach of this Agreement. Any such property is entirely at your own risk. If we are negligent, our liability to you is limited to the loss or damage which was a foreseeable result of such negligence. Except in the case of death or personal injury resulting from our negligence, our total liability to you in respect of any breach of this Agreement, or tort, or other act or omission by us in connection with this Agreement is limited in aggregate to the price you have agreed to pay for the right to use the Vehicle for the Hire Period.
Where you are a customer acting in the course of a business, this paragraph condition shall apply instead of the one immediately above: we do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, consequential losses or other similar losses, for any reason whatsoever. To the extent permitted by law, and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise is the price you have agreed to pay for the right to use the Vehicle for the Hire Period.
If there is any inconsistency between this document and any other of our literature, whether found in our brochure or on our website or otherwise, and whether forming part of this Agreement or not, the provisions of this present document will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective to the smallest extent permissible, without modifying the remaining provisions of this agreement, and will not in any way affect any other circumstances, or the validity or enforcement of this Agreement.
When you book the Vehicle, we collect personal information such as your name, e-mail address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the Vehicle and insurance for you. We will also collect non-transactional data should you, for example, enter a competition, request a brochure or take part in a survey. We may use the information that we collect to notify you occasionally about news and information we think you might find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, e-mail or post. Of necessity we reveal your identity information to our insurance company.
WE RESERVE THE RIGHT TO:-
VARY RATES AND CONDITIONS AT ANY TIME.
REFUSE HIRE TO ANY PERSON(S) FOR ANY REASON AND NOT HAND OVER THE VEHICLE IF IT FEELS THE HIRER IS NOT SUITABLE FOR WHATEVER REASON.
REPOSSESS THE VEHICLE AT ANY TIME, DUE TO MISUSE, DAMAGE OR ACCIDENT.